My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. It’ll also happen overnight and straight after setup. Options. I have: - turned it on and off at the wall. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Support tell me that this is fine and is an indicator of network status in the area. The Virgin Media Hub 3 is their most popular router, powering millions of homes and businesses around the country. Step 1: Look at the back of your modem. Meaning of Different LED Lights on Virgin Media Hub Virgin Media offers a range of cost-effective and feature-rich Hubs, including Hub 2, Hub 3, Hub 4, Hub 5, and Hub 5X. Not applicable. Virgin Media Community TV V6 Tivo V6 lights? Options Tivo V6 lights? logindetails On our wavelength Options on 01-04-2023 18:57 I've recently upgraded from. They aren't too far from the router either so this can't be the issue. On the hubs 4 and 5 a red light means there’s an issue with the cable connections. 11-02-2023 13:45 - edited 11-02-2023 13:47. Try a 30 second pinhole reset of the hub with no ethernet connection. Neither of the 360 boxes suffer from any issues. intermittent. 0 Hub is. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Options. Joining in. - pressed reset button for 15 seconds. Alex_Rm. Are there any tests that forum staff can run to check whether the router is working correctly. Have tried resetting the hub but issue persists. What do the lights on my router mean? The internet light is white when connected to the internet. Please pop back to us at your earliest convenience and we'll do our very best to help. Hazzle16. The rim of the streaming box lights up blue to let you its on. 5x red flashing light. In itself that’s not really an issue especially if everything is working OK. . A solid amber light shows. and tells you of more local issues down to postcode level. and the orange light is still on. Tried re booting and still constant red light. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. 0 from his previous accommodation. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. I have subsequently tried rebooting it and also resetting it. At the moment, broadband is working OK, but I wonder if this might mean. Red. It provides phone, internet and TV services to its customers. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. However, from time to time, some of these services may encounter technical issues. It has three LED lights on the front that indicate the current status of the connection. One of the most common. Connect the Hub’s power cable with the blue tab. White power light is on and Ready light is off. Don’t plug the power cable into a plug socket yet. Your Hub 4 has four lights and the configuration that they represent on your hub shows you exactly what is going on with your current network status. Hub 3 Base LED keep flashing Green light on initial install. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Hold the minus button on the front of your V6 box down for 10 seconds. Hi clairelb444, Thank you for reaching out and welcome back to our community, sorry to hear your Router light is Red and that it appears to be hot, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept. Flashing White – Booting/Connecting. The red light indicates that there’s no connection to Virgin’s network. The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. One of them has a red light, the other has an orange (amber) light. Virgin Media Router Lights Explained Virgin Media routers are equipped with a range of lights that indicate their status and the status of the network connection. 0) is showing a red light. Any attempt to reset or hard reset it have failed and. Now hold the Info button on the remote down for 7 seconds. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. Simply test your broadband service, and if we find an issue we can help with a fix online. 2 Comments The Virgin Media Hub 3 is one of the older routers in the fleet now, but there are still millions of them in people’s homes. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Plug each one into a mains socket and switch on. Thank you. Flashing Red – Updating firmware. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. A flashing red power light signals that there’s an issue that needs addressing. After it, navigate to the Admin settings and restart your Virgin Box. Understanding Your Router Lights. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. After plugging in the box for the first time on the 12th October we noticed the box had an orange light. on 07-02-2023 12:44. To my mind, the red light is a safety issue as it's normally associated with overheating of the CPU (Intel ATOM chip). Another potential fix for the flashing green light problem is resetting your Virgin Media hub. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. If it is more "magenta" . With 6 recording tuners, the chances of there being a problem with clashes are vastly reduced. V2 modem and 1Gb tips and tricks. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Wi-Fi is still working. Try a pinhole reset using the hole on the back of the hub (which. If it's ambient, sounds like the hub may have died. . on 16-10-2022 14:35. Options. Hub 3 solid red light. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. Flashing red and white light. Tech Chatter For all digital device, tablet, computer and tech talk. Alex_Rm. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Will the pod still work or does it have to be 1 single network. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. You can call it in on 0345-454-1111 or else wait for the forum team. Just keeps resorting back to flashing green. Installing . The three lights on the front of the router indicate the status of your internet connection. It isn’t acceptable to have a malfunction of the multi-colour LEDs because the red light is an indicator of overheating. Stable White – Connected. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it indicated that the router was overheating. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 0800 953 9500. Switch on the power button. No Virgin Hub 3 Lights on at all. However, there's two ways. The light should turn solid for a moment when you first switch on the WiFi Pod (white). 0 red light constantly on. before with wired i was getting about 20-24 ping. If it really is Red. I called the VM helpline and I got an engineer appointment for 4th of September. As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. Red light on Hub 3. I'm sorry to hear about the issues with the red light on the hub. This may take up to 2 minutes. It’s white during normal operation but turns red if there’s a problem. Hitron router guide. Turn the power switch off on the back of the Hub. Blinking blue wan light on virgin hub. When your Virgin Media router lights are flashing green it means the router is updating its firmware. Virgin Media says customers should plug the Pod in somewhere between the router and the blackspot in your home. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Now when I got home today I was met with no internet and a Red - 5239893. First, turn the switch at the back of the box to be on. Virgin Media Super Hub 4 Lights. As you have still got this after rebooting and ensuring the hub is in a well ventilated location it would be best for us to arrange a tech for you to check over the hub. Phone line was also off at this time but TiVo providing TV channels ok. 0 red led light. Best done from a wired connection. Hub3 flashing green lights. Virgin Media Router Two Green Arrows Flashing. Most hubs are pre-activated. It isn't on during normal use, but turns red if there is a problem. Just joined. One of the key ways to troubleshoot your connection is by understanding what the different router lights mean. Here is a handy guide to the light on your Hub 5. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. on 15-07-2023 08:47. 4Ghz and 5Ghz Wireless networks. I logged into my virgin media account by typing in my gateway into internet explorer and then using the password on my router. Some. You could try a factory reset if you haven't already tried that, go to Settings > System > Factory Reset. The three lights on the front of the router indicate the status of your internet connection. An Ethernet cable – The. meaning you can add and drop them with no more commitment. If so have your account and area number handy, and the hub serial number. Virgin MediaThanks for this. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. Make sure that the cable is well connected to the splitter. Virgin Media Hub 3 Lights Meaning. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. All wifi devices will now need reconnecting to the best SSID at each location. Virgin Galactic notched its third commercial spaceflight, launching three paying customers on a roughly 90-minute flight that briefly touched the edge of space. Please look out for the purple envelope in the top right of your screen. It allows for up to four Ethernet ports, giving users the option to connect multiple devices at once. Area 14. Find your router’s power button and press it to do this. It means theres a problem with the return path on your virgin box- basically meaning that your unable to access on demand and hd services. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. The Virgin Media Hub is offered as part of its Gig1 broadband package. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Suddenly this morning we have a green flashing light with no internet. I don't know what the other small light is for. Left it to sort itself out for hours with no luck and eventually went through the power down and reset rigmarole with no success. Please help guys I'm losing my mind here. The first person I spoke with had never heard of the Blue Light Card, was put on hold and then cut off. the latency has gotten worse though. Power Light: This light will be blue when the box is switched on. If it's in modem mode then that's normal. Appears to be working normally but I would say a little warm. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. • Then use the power switch to turn the unit back on. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. If the power light is off, the router is receiving no power. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. Hub 3 - Red Light - Very Hot. If you confirm that the Virgin Media box can pass the startup screen, you will be able to view the videos. We have had a Hub 3 for a year with no problems. It may also flash green when the Hub is performing a software update. If the Hub is working okay, just leave it. 2. Its in router mode. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). I've recently had issues with my ethernet cable and WiFi connections from the router to my PC, however WiFi signal is connecting on phones. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. If you spot any issues, try our Troubleshooting tips on page 10. VM will not dispatch any technicians while an area fault exists. After that it starts the process over again and reverts back to the green. It means there is an issue with your connections even though the Virgin Hub 4 is on. You need to move your Pod nearer to the Hub so it can resync, and move it back. Accordingly, the Virgin media hub 4 offers a great range of features and options. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. Virgin Media Hub 5 Light Status Overview. I am so sorry to hear you are affected by a red light on your hub. Rang back and the second person told me the discount no longer exists despite the Blue Light Card. If you're worried, flick back to router mode, see what. The Power light indicates whether the router is powered on. level 1. wifi speed is what it usually is. It will have no bearing on any other problems, you need to look elsewhere. 1Gb. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. Stay safe online. We have a flashing green light, and a solid green WiFi light. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. 10 REPLIES. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. perhaps the hub is not been added to your account. Back a step. The router is well ventilated, and it has been in the same place for over five years with no issue. Virgin Media. Clear. • Turn the power switch off on the back of the Hub. It used to intermittently change between white and orange but now it stays orange all the time. The router is hot. 0 has got a constant orange light and our internet is working intermittently. cdias. Keeps flashing a white light. So regarding the light, the box should still be working fine however do keep us posted if you do run into any issues. 0. on 24-07-2022 14:45. I checked my router and it has a flashing blue light. Make sure all the cable are secure on the hub or splitter. The network says that Intelligent WiFi Plus can make a home network up to three. Go to solution. Flashing Green – Booting up. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. It used to be solid white, but now it's mostly solid orange and sometimes it turns solid red, then it can becomes white for a while and so on. Then find the SSID boxes an type new names in there (Smurf_2 & Smurf_5 - same passwords) - save/apply. on 01-12-2022 23:05. Speeds seem to be fine too. Best done from a wired connection. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Some users have had similar problems after an update and then the problem goes away after another update. Super hub - Status lights and control buttons. 0. Flashing White – Connecting to Virgin Media network. Didn’t even know the reset button was there. Two LEDs on each RJ45 LAN socket (left = amber. Sign in . Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. What the lights on the modem mean. It’s not service affecting. The power-indicator LED on the right, and then the "network connection" warning in the middle. Mumfordd04. Between 18:00 and 21:00 on an evening the internet regularly but intermittently varies from 132mbs to as little as 4mbs and we’re often unable to perform a. Orange light on Vm Hub 3. 1 ACCEPTED SOLUTION. The lights are: Power: Indicates the power is on and the router is working. no activity at all on the LAN ports. Virgin Media Hub 5 Lights. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. We would like to show you a description here but the site won’t allow us. It means there is an issue with your connections even though the Virgin Hub 4 is on. Internet LED. Red flashing phone light. There are separate lights for the 2. My Virgin Media App. . I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Here’s what each one means. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. I have tried a pinhole reset twice now but the light remains orange. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. Are there any tests that forum staff can run to check whether the router is working correctly. Did nothing, just the same solid white light. 22-03-2022 09:31. on 17-11-2022 11:23. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. Account - Mobile. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Here's what each one means. The legacy TiVo has 6/7 LEDs if you include the recording lights. Despite service status saying there where no issues in the area, a couple of neighbours had simil. Thanks for posting and welcome to the community. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter. In normal operation the power light will be on and the connection light will be off. This may take up to 2 minutes. 1 ACCEPTED SOLUTION. Joining in. It has done for over a couple of hours now. 1 & 2 Wireless. Red light on Hub 3. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. If you move the Pod too far away it will loose connection. I have not had any impact on my internet speed, even when the light was red, everything seemed normal. Please can you take out all the cables and put them back in. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. ) and is out in the open, not near heat or anything. on 09-08-2022 09:04. 1, sign on and put it into modem mode. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. on 19-05-2023 21:46. Installing a Replacement router. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. 1: Look in My Shows for anything with the red "R" symbol at the top. Flashing green arrows. I don't work for Virgin. Red Light. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. 0 Kudos. This makes it ideal for streaming, gaming, and other. Did you mean: Virgin Media Community. Try our TV troubleshooting tool now. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection Methods for your Virgin Media Hub 5 Virgin Media Support What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub 2. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Router has a solid red light on. I have turned the router off and on still same issue. The light on the remote should flash green twice. Each morning on the Virgin Media router denotes a different feature of your broadband connection. The hub is not in direct sunlight and not near a heat source. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. ) dHUB 5 Flashing Blue Light. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. If the amber light still persists, contact Virgin Telco's customer service for assistance. If your device continues to show an amber light after being rebooted, then you are going to need to get in contact with Virgin Media’s customer support. Options. Networking and WiFi. These Hubs are equipped with LED lights. on 30-09-2020 17:56. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. • Switch the hub back on at the power. The “Ready” light: This should be on 24/7. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the. I have already done a power down of the router and a 60 second reset as advised on previous forums,. If it is red, that means there is a problem with your internet connection. 1) Access your hub on 192. I don't work for Virgin Media. Thanks for that. Today I've received my hub 5 and green light is flashing for few hours now. When the connection light is flashing red and the power lightThe Virgin Media Hubs have a light on the front of them that indicate particular faults. My box’s starting button has been constantly flashing white and red. 1 ACCEPTED SOLUTION. If you’re seeing strange lights. If the lights indicate a problem, try the next. Chatter and natter. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. White power light is on and Ready light is off. Recently, however, many customers have been reporting that their Virgin Media telephone line has been flashing white. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Those green lights on the Hub indicate it had lost its connection. Each morning on the Virgin Media router denotes a different feature of your broadband connection. 2) Turn off the hub and disconnect any Ethernet cables. Please report back with the result. The Hitron router has a range of lights that indicate the status of the connection. We would like to show you a description here but the site won’t allow us. on 09-08-2022 09:04. Thank you. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. • Turn the power switch off on the back of the Hub. It is in an airy space; I've reset; I've rebooted and turned off for 10 minutes. 1 ACCEPTED SOLUTION. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Checks you can do. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. 1 ACCEPTED SOLUTION. User reports indicate no current problems at Virgin Media. There's no official status of an orange light on the Hub 3. Good morning, My virgin WiFi Hub 3. 0 Model VMDG505 / TG2492LG-VM, and modified the connection to our phone network to run through the hub. Tech Chatter. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. All in one super nifty tool. My phone line is connected to the hub since early November.